Patient satisfaction & use of health care: a cross-sectional study of asylum seekers in the Freiburg initial reception centre.
Cast your vote
You can rate an item by clicking the amount of stars they wish to award to this item.
When enough users have cast their vote on this item, the average rating will also be shown.
Your vote was cast
Thank you for your feedback
Thank you for your feedback
AuthorsBockey, Annabelle J
Kern, Winfried V
Rieg, Siegbert R
MetadataShow full item record
AbstractBackground: In response to a high number of incoming asylum seekers and refugees (AS&R) in Germany, initial reception centres were established to provide immediate shelter, food and health support. This study evaluates the satisfaction with and use of the health care available at the Freiburg initial reception centre (FIRC) where an integrated health care facility (ICF) was set up in 2015. Methods: We assessed use and satisfaction with health services available to resident AS&R within and outside the FIRC in a cross-sectional design. Data were collected in 2017 using a questionnaire with both open and closed ended items. Results: The majority of 102 included participants were young (mean age 24.2; 95%CI 22.9-25.5, range 18-43) males (93%), from Sub-Saharan Africa (92%). High use frequencies were reported from returning patients of the ICF; with 56% fortnightly use and 19% daily use reported. The summary of satisfaction scores indicated that 84% (CI95 76-89%) of respondents were satisfied with the ICF. Multivariate analysis showed female gender and non-English speaking as risk factors for low satisfaction. Outside the FIRC, the satisfaction scores indicated that 60% of participants (95%CI 50-69%) were satisfied with the health care received. Conclusion: Our study shows that AS&R residing in the FIRC are generally satisfied with the services at the ICF, though strategies to enhance care for females and non-English speakers should be implemented. Satisfaction with health care outside of the FIRC was not as high, indicating the need to improve quality of care and linkage to regular health care services.
CitationBMC Health Serv Res. 2020 Aug 3;20(1):709. doi: 10.1186/s12913-020-05579-7.
AffiliationHZI,Helmholtz-Zentrum für Infektionsforschung GmbH, Inhoffenstr. 7,38124 Braunschweig, Germany.
JournalBMC health services research
The following license files are associated with this item:
- Creative Commons
Except where otherwise noted, this item's license is described as Attribution-NonCommercial-ShareAlike 4.0 International
- Asylum seekers' mental health and treatment utilization in a three months follow-up study after transfer from a state registration-and reception-center in Germany.
- Authors: Nikendei C, Kindermann D, Brandenburg-Ceynowa H, Derreza-Greeven C, Zeyher V, Junne F, Friederich HC, Bozorgmehr K
- Issue date: 2019 Sep
- Effects of introducing a walk-in clinic on ambulatory care sensitive hospitalisations among asylum seekers in Germany: a single-centre pre-post intervention study using medical records.
- Authors: Lichtl C, Bozorgmehr K
- Issue date: 2019 Dec 4
- Health and Healthcare Utilization among Asylum-Seekers from Berlin's LGBTIQ Shelter: Preliminary Results of a Survey.
- Authors: Gottlieb N, Püschmann C, Stenzinger F, Koelber J, Rasch L, Koppelow M, Al Munjid R
- Issue date: 2020 Jun 23
- Equity in access to health care among asylum seekers in Germany: evidence from an exploratory population-based cross-sectional study.
- Authors: Bozorgmehr K, Schneider C, Joos S
- Issue date: 2015 Nov 9
- Differences in pregnancy outcomes and obstetric care between asylum seeking and resident women: a cross-sectional study in a German federal state, 2010-2016.
- Authors: Bozorgmehr K, Biddle L, Preussler S, Mueller A, Szecsenyi J
- Issue date: 2018 Oct 24